Breakdown Service - on chargeable basis

Offer: Jeeves Consumer Services Private Limited ( JEEVES) offers Home Service / repairs of models under the product categories of -

Consumer Electronics such as Colour Television, LCD/LED Television, Home theatre, etc.

Home Appliances such as Refrigerator, Washing Machine, Microwave cooking system, Dish washer , Water purifier, Water heater, kitchen appliances, etc.

Air conditioning products such as Window/Split Air conditioner, Water cooler, etc.

IT Products like – Desktops, laptops, printers, modems, etc.

Terms & Conditions

Acceptance of any product under AMC shall be at the sole discretion of Jeeves. AMC offer will be as per the Scheme/rate card certified by Jeeves with Seal & signature . AMC prices & terms are subject to change without any prior notice.

Taxes and duties as applicable shall be extra.

To qualify for AMC, the product/s must be in working condition and the same to be inspected & certified by Jeeves service Engineer. In case any Product/s is found defective, customer shall pay for the repair of the set . This procedure is not applicable If the AMC is renewed from the next date of the expiry of the previous AMC.

Service under AMC is applicable only for the product/s covered . Defects if any to its external accessories or other equipment/s connected or used with the product, not covered under this scheme.

If Scheme specifies Carry-in for any specified product/s, Customer to bring the product/s to the Service center & collect it back.

Disclaimer & Limitation of Liability

Except as otherwise provided in the standard terms of sale that govern the sale of each product/offerings on this site, this site, the products offered for sale on it and the transactions conducted through it are provided by jeeves consumer services pvt. Ltd. On an "as is" and best effort basis. Jeeves consumer services pvt. Ltd. Makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products/offerings included on this site. To the full extent permissible by applicable law, jeeves consumer services pvt. Ltd. Disclaims all warranties (except amcs offered), express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, noninfringement, title, quiet enjoyment, data accuracy and system integration. This site may include inaccuracies, mistakes or typographical errors. Jeeves consumer services pvt. Ltd. Does not warrant that the content will be uninterrupted or error free.

To the maximum extent permitted by law, jeeves consumer services pvt. Ltd. Will not be liable for any damages of any kind arising from the use of this site, including, but not limited to indirect, incidental, punitive, exemplary, special or consequential damages. To the maximum extent permitted by applicable law, jeeves consumer services pvt. Ltd.’s total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to jeeves consumer services pvt. Ltd. During the month immediately preceding the act allegedly giving rise to jeeves consumer services pvt. Ltd.'s liability.

Refund & Cancellation Policy

Refunds are issued at the discretion of the JEEVES CONSUMER SERVICES PVT. LTD. within 30-days period after date of purchase. In your claim, please, include explanation of reasons for a refund, and your order information. Prior to ordering, please, make sure you have carefully read and understood the product's/offering’s terms and conditions. If you are not sure about the product/offerings compatibility, or have questions about product/offering features, please contact us. All inquiries are free of charge. All AMCs issued to you will be discontinued on a pro-rata basis, final decision on which will be at the discretion of Jeeves Consumer Services. No refunds are issued for provided services (including product installation, customization and spares replacement).

Policy Changes

JEEVES CONSUMER SERVICES PVT. LTD. reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on www.jeeves.co.in website. You agree to periodically review our website, including the current version of our Refund Policy. Our refund policy is made available on our website. It is your obligation to review our refund policy for any such revisions.

AMC SERVICE

Receipt of calls and service request booking shall be between 9.30pm to 6pm on all working days except Sundays & National Holidays.

Field service at customers residence is applicable only within the town/city limits of the service center.

Conveyance will be charged at Rs 3.50 per Km (to and from) for visit outside municipal limits

All attempts will be made to attend the call within 24 working hours from the time of Call registration, however it is understood under exceptional circumstances there could be reasonable delays.

While attending Breakdown or Preventive maintenance calls registered by the Customer, if any spare part(s) need(s) replacement, an estimate will be submitted towards the cost of spares. On approval of the estimate, Jeeves will try to procure the parts for rectification. The actual cost of spares may vary a little from the estimate due to price changes frequently effected by brands. Jeeves will re-inform the customer and proceed based on approval.

PREVENTIVE MAINTENANCE

Receipt of calls and service request booking shall be between 8.30am to 8.30pm on all working days except Sundays & National Holidays.

Preventive Maintenance Service facility is restricted only to the appliance / unit registered by the Customer with Jeeves.

Preventive Maintenance Service at customers residence is applicable only within the town/city limits of the service center. Preventive Maintenance Visit will be provided in India in the cities under coverage network of Jeeves. Its network development of new cities is in progress. A current list of cities where this service is provided is available on http://www.jeeves.co.in . Conveyance will be charged at Rs 3.50 per Km (to and from) for visit outside municipal limits.

All attempts will be made to attend the call within 24 working hours from the time of Call registration, however it is understood under exceptional circumstances there could be reasonable delays.

While attending Preventive maintenance calls registered by the Customer, if any repair services or spare part(s) need(s) replacement, an estimate will be submitted towards the cost of repair and / or spares. On approval of the estimate, Jeeves will try to procure the parts for rectification. The actual cost of spares may vary a little from the estimate due to price changes frequently effected by brands. Jeeves will re-inform the customer and proceed based on approval.

Customer undertakes the responsibility to inform Jeeves of any change in location of the covered appliance / unit.

Jeeves shall not be liable for damage caused due to Natural Calamities, Corrosion due to environmental condition, Accident, Lightening, High Voltage transmission Fluctuations, Flood, Riot, Misuse, Mishandling or Neglect.

This contract shall automatically cease, should the said product be sold / transferred to any person other than the Customer aforesaid.

The contract is subject to jurisdiction in courts of Bengaluru only.

This benefit is governed by the terms & conditions of Jeeves, as may be amended from time to time. For detailed terms & conditions, please visit http://www.jeeves.co.in/terms-condition.aspx

OTHER TERMS

While preferential attention will be given to the AMC customer, company shall not be held responsible for any loss of entertainment/ business or any other consequential loss however arising due to non availability of parts or delays due to reasons beyond its control.

In case the product needs to be transported to the service center for compressor replacement/Gas charging/Major repairs, etc. the cost of transportation will be charged extra. An estimate of the transportation cost will be advised to the customer and upon his approval the matter will be progressed.

For products such as Computers/Laptops, etc. the AMC shall not be liable on non licensed software.

This AMC offers only repair of products and does not guarantee / warranty against performance of the set as per the original design /specifications.

Jeeves shall not be liable for any personal injury or loss/damage to any property caused as a result of equipment failure / breakdown /Accident/ Lightning / Fire/ High Voltage/ Electrical short circuit / Electrical leakage, defects due to earth connections or any other similar occurrence due to events / circumstances beyond the direct control of Jeeves

If any product under AMC is not repairable due to non availability of spares or any other reasons beyond Jeeves control , Jeeves will have the discretion to refund the AMC charges collected for the product/s on pro-rata basis, less Service tax.

While every attempts will be made to procure & fit the original parts, in case the original part is not available, Jeeves will inform the customer & seek verbal permission to fit the similar or equivalent parts to make the product functional.

Acceptance & Renewal of the AMC after its expiry will be at the sole discretion of Jeeves.

This AMC is not terminable before expiry period nor it is transferable in the event of resale /gift to any other person.

AMC not applicable if the Product used for commercial purpose or in any other location other than the address specified.

Customer is requested to fully understand the terms & conditions before accepting the AMC.

Payment will be accepted only by Crossed Cheque in favour of JEEVES CONSUMER SERVICES PRIVATE LIMITED & AMC is subject to Payment realisation. Jeeves may accept cash if the amount payable is below Rs 1500 /-. Please insist on a cash memo.

In case the Cheque issued is dishonoured for any reasons, Jeeves will inform the customer accordingly and if payment is not effected within reasonable time the AMC shall stand revoked.

Any dispute arising out of this AMC shall be subject to arbitration under the arbitration and Reconciliation Act. The place of such arbitration shall be Bangalore. The Company shall have the rights to appoint a Sole Arbitraror who shall decide the matter. such order shall be binding on both parities and not open to appeal.